Refund and Returns Policy
Overview
Our refund and exchange policy covers 30 days after purchase.
In order to exchange an item for a different color, size, item, etc., the exchange item must be in the same condition that you received it.
Refunds, Returns, and Exchanges
We will refund or replace defective items. Please email a photo of the defective or damaged item to walkingfishpottery@gmail.com.
When we have received the photo and confirmed the defect, we will issue a refund according to the original method of payment.
In the case of a credit card, a credit will automatically be applied to your credit card account.
Shipping for Exchanges and Returns
If the item is defective, then Walking Fish Pottery will cover shipping costs.
If you are requesting an exchange, then the shipping costs are the responsibility of the customer.
Need help?
Contact us at walkingfishpottery@gmail.com for questions related to refunds and returns.